REFUND POLICY

  • Introduction

    At Endo Supps, we are dedicated to providing you with top-quality products and ensuring your satisfaction. Please review our refund policy, which outlines the guidelines for requesting and processing refunds:


  • 30-Day Return Policy

    We offer a 30-day window from the date of receiving your item to request a return. After the 30 days have passed, we regret to inform you that we cannot accept any return requests.

  • Eligibility for Returns

    To be eligible for a return, your item must meet the following conditions: 1. The item must be in the same condition as when you received it. 2. It should be unused and remain in its original packaging.


  • Return Costs

    If you choose to return correct items that were sent to you, the return cost will be borne by you, the customer. However, in cases where we have made an error and shipped items you did not order, we will cover the return costs.

  • Proof of Purchase

    To facilitate the return process, a receipt or proof of purchase is required.


  • Initiating a Return

    To initiate a return, kindly contact us at ceo@endosupps.com & then upon receiving the request, we will come to a conclusion as to whether you are entitled to a refund. If the refund request is accepted, we will process the request in the way we believe is most fair and suits the customers specific circumstances. Please recognise that, at Endo Supps, we maintain a discretionary approach to addressing various situations that may arise. We reserve the right to exercise judgment in determining the outcome of partial refunds, returns, and exchanges, based on the merits of each individual case.

  • Damages and Issues

    Inspect your order immediately upon receiving it. Should the item be defective, damaged, or if you receive the wrong item, please notify us without delay. This will enable us to assess the issue and take corrective action.

  • Non-Returnable Items

    Please note that certain products are exempt from the right to a return if they fall under specific categories. This includes perishable goods & sealed products not suitable for return due to health protection or hygiene reasons, once unsealed. If supplements are sold in sealed packaging and are unsealed after delivery, they may fall into this category, allowing us to refuse a refund. If the product returned has been damaged or used in a way that goes beyond what would be allowed in a shop to assess the product, and this resulted in a loss in value, you might deduct an amount equivalent to the diminished value of the product from the refund due, or refuse a refund if the product is completely devalued. If you have questions about the return eligibility of a specific item, do not hesitate to contact us.

  • Exchanges

    For exchanges, the most efficient process is to initiate a return for the item you have and subsequently make a separate purchase for the desired new item. The cost of return shipping for exchanges is the responsibility of the customer.

  • Refund Process

    Upon receiving and inspecting your return, we will notify you regarding the refund status. Should the refund be approved, it will be automatically processed to your original payment method. Keep in mind that it might take some time for your bank or credit card company to process and post the refund. Kindly refrain from returning your purchase directly to the manufacturer. Instead, follow the designated return procedure provided by our customer support team email ceo@endosupps.com

  • Partial Refunds and Eligibility

    Under specific circumstances, partial refunds may be granted. However, this is not limited to but initially subject to the following minimum conditions: 1. The item is not in its original condition, is damaged, or lacks components due to reasons unrelated to our error. 2. The return is requested beyond 30 days from the date of delivery.

  • Our Discretion

    At Endo Supps, we understand that situations may arise that require unique solutions. We maintain a high level of flexibility in refund decisions, allowing us to address specific cases as they arise. This discretionary approach enables us to cater to your individual circumstances, all while remaining within the boundaries of relevant laws and regulations.

  • Our Discretion

    At Endo Supps, we understand that situations may arise that require unique solutions. We maintain a high level of flexibility in refund decisions, allowing us to address specific cases as they arise. This discretionary approach enables us to cater to your individual circumstances, all while remaining within the boundaries of relevant laws and regulations.

  • Refusing Customs Fees

    If you opt to decline customs fees and the parcel is subsequently returned to Endo Supps UK, please note that a shipping and handling fee will be deducted from your refund. For any inquiries or concerns about our refund policy, please do not hesitate to contact us at ceo@endosupps.com

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