SHIPPING POLICY

  • Introduction

    At Endo Supps, we prioritise providing you with a smooth and efficient shipping experience. Please take a moment to review our shipping policy to understand our guidelines and practices:


  • International Customers

    It’s essential to note that Endo Supps is not liable for products that may be prohibited in your country or require special customs clearance. We kindly request that you reach out to your local customs office to ascertain whether the products and sizes you intend to purchase can be cleared through customs without necessitating special import permits or prescriptions.


  • Refusal and Returns

    In the event that a package is refused by you or your country, any shipping charges or fees incurred by the shipping carrier to return the order will be deducted from your refund. Please understand that the original shipping charge is non-refundable. We must clarify that orders abandoned for any reason—whether by you, the shipping carrier, or your country—will not be eligible for a refund. This encompasses scenarios such as lacking required import permits or prescriptions, declining to pay duties, taxes, or broker fees when mandated, or due to the item being prohibited in your country.


  • Fee Variation and Inquiries

    Please be aware that fees associated with these situations will vary based on the circumstances. Should you require further clarification or information about these fees, feel free to contact us at ceo@endosupps.com

  • Shipping Services

    Endo Supps offers a range of shipping options and services to cater to your preferences. The cost and shipping time can fluctuate based on your location, the specific product purchased, and the shipping option you select during checkout.

  • Estimated Shipping and Fulfilment Time

    We strive to ensure timely delivery. Therefore, the estimated shipping and fulfilment time for all orders generally falls within the range of 5 to 12 days. We aim to minimise any instances where shipping time exceeds 30 days.

  • Our Commitment

    Please rest assured that our commitment to providing exceptional service is unwavering. While external factors can sometimes impact the shipping process, we continuously work to ensure that your order reaches you as promptly as possible. Should you have any questions, concerns, or require assistance with your order’s shipping process, please don’t hesitate to reach out to us at ceo@endosupps.com

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